Privacy Policy

Effective Date: November 05, 2025

Thousand Oaks Tree Service ("we," "us," or "our"), a professional and insured tree care company in Thousand Oaks, CA, is fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and secure your data when you interact with our tree services—including tree removal, pruning, trimming, stump grinding, and emergency storm response—via our website, phone, email, or in-person consultations. By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

To provide top-tier tree care in Thousand Oaks, CA, we collect:

  • Personal Information: Your name, address, phone number, email address, and other details provided when requesting a quote, scheduling service, or contacting us.
  • Service-Related Information: Property details, tree species, health conditions, access challenges, or project requirements for accurate planning.
  • Website Usage Data: Non-personal data such as IP address, browser type, device information, and pages visited, collected via cookies or analytics tools.
  • Payment Information: Billing details processed securely through trusted third-party payment providers for tree service payments.

2. How We Collect Information

We gather information through:

  • Direct Interactions: When you submit forms on our website, call us, email us, or meet our team for on-site assessments in Thousand Oaks, CA.
  • Automated Tools: Using Google Analytics, cookies, or similar technologies to improve user experience and site performance.
  • Third-Party Sources: From payment processors, scheduling platforms, or marketing partners when you engage with our tree services through their systems.

3. How We Use Your Information

We use your information to:

  • Schedule and perform expert tree services, including tree removal, pruning, and stump grinding in Thousand Oaks, CA.
  • Provide accurate estimates, service confirmations, and post-job follow-ups.
  • Process secure and efficient payments upon completion.
  • Enhance our website, customer service, and tree care offerings through usage insights.
  • Send opt-in marketing communications, such as seasonal tree health tips or local promotions.
  • Comply with legal requirements or resolve any service-related issues.

4. How We Share Your Information

We never sell, trade, or rent your personal information. We may share it only when:

  • With Service Providers: Trusted third parties (e.g., payment processors, waste disposal, web hosting) under strict confidentiality agreements.
  • For Legal Compliance: Required by law, such as in response to a subpoena, court order, or government request.
  • During Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

Our website uses cookies to improve functionality—such as saving preferences, speeding up form submissions, or analyzing traffic to better serve Thousand Oaks residents. You can manage or disable cookies in your browser, though some features may be limited.

6. Data Security

We implement industry-standard security measures, including SSL encryption for online transactions and secure storage of customer records. While we take every precaution, no method of electronic transmission or storage is 100% secure.

7. Your Privacy Choices

You have full control over your data:

  • Opt-Out: Unsubscribe from emails at any time using the link in our messages or by contacting us.
  • Access or Correct: Request to view, update, or delete your personal information.
  • Manage Cookies: Adjust your browser settings to accept, block, or delete cookies as preferred.

8. Third-Party Links

Our website may include links to external sites (e.g., local permits, arborist resources). We are not responsible for their privacy practices. Please review their policies before sharing information.

9. Children’s Privacy

Our tree services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If such data is collected unintentionally, we will delete it promptly upon request.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our operations or legal requirements. The updated version will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy or how we handle your information, please contact:

Thousand Oaks Tree Service
1489 Thousand Oaks Blvd Suite C2, Thousand Oaks, CA 91362
805-719-7690

Thank you for choosing Thousand Oaks Tree Service — your trusted local tree care experts in Thousand Oaks, CA.